Frequently Asked Questions

  • Do you ship in discreet packaging?

    Yes, all of our orders go out in plain boxes or jiffy bags depending on their size and weight.

    International shipments require customs paperwork, and on it, we use generic terms such as "contact electrode" or "digital signal generator" rather than explicit descriptions of anything mentioning genital areas. So you needn't worry about having anything sensitive like butt plug or anything like that mentioned on the outside of the box.

  • How long does it take for you to ship orders out?

    Orders received before lunchtime generally ship out the same day, unless you have ordered a custom product or something that is on backorder.

    Our post is collected just after lunchtime most days with the exception of Saturdays where it is generally about 11:30am.

  • Are my payment details secure?

    Yes, we use an SSL certificate to ensure the data passed between our site, you, and our payment provider (PayPal) is secure. Payments are processed by PayPal and we don't get to see any of your payment information so you can rest assured shopping with us is safe and secure.