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Postal Rates

We offer shipping via Royal Mail 1st Class Signed For Service and Royal Mail International Tracked Service.

Prices are calculated based on the weight of your order and are shown during checkout. You can also get a quote from within your shopping basket.

Export orders are shipped with VAT removed from the price, but VAT is charged on all UK-based orders.

Duties and Taxes

Some countries may apply additional taxes or charges for products shipping from the UK. We have no control over these, and all Duty, Taxes, and Handling fees are the responsibility of you, the importer.

As such we are not able to dispatch orders to Packstations or PO Boxes within the EU as that is against their terms and conditions. A physical address is required due to customs fees and VAT needing to be paid.

For more details on any possible import duties, taxes, or restrictions, you will need to contact the relevant authorities in your own country. Customs clearance can cause delays, and we have no control over this.

Ordering from our eBay store may be preferable if you are in the EU, as you would pay your local VAT directly to eBay, and your package would sail through customs with no extra fees under the IOSS scheme as long as your order is under £175.

It is your responsibility to understand your local customs rules, and regulations before placing an order.

Refused Deliveries

In the event a package is returned after a failed delivery attempt(s), a delivery refusal or a package is returned to us due to taxes and/or duties not being paid or not being delivered due to an incorrect or incomplete address, we reserve the right to charge a restocking fee of 20% plus any additional costs incurred by us in returning the items.

Refunds will not be issued until items have been safely returned to our offices.

Redelivery will be chargeable should the parcel still be required.

Returns

We would never knowingly sell a defective or substandard product, and we have an experienced, professional testing team that strives to ensure every item reaches you in perfect working condition. However, in the unlikely event that you find a fault, please contact us before returning any item.

All sales are considered to be full and final. We hope you will understand that we cannot take back any item that has been opened or used intimately, as we have to guarantee the item is new and unused, and this would be impossible to do if we accepted things of that nature back. Think about how you would feel if you were not able to guarantee that your item had been used by someone else. So once the seal is broken, it's yours. Of course, if it has failed, then we will repair or replace it.

If you are not sure that what you are buying is what you want, please talk to us BEFORE making your purchase. We do not offer an 'on approval' or 'sale or return' service; all sales are considered complete and final.

In the event an item is returned unopened/uncollected or the order is returned for any other reason without first obtaining authorisation, we reserve the right to charge an additional 10% restocking fee to cover our costs, which will normally be deducted from any refund due. The cost of returning the goods to us is not our responsibility and rests with the purchaser.

Please note that we consider any item that can be used internally or directly against the skin to be an intimate product, as is any item that can come in contact with body fluids. These items cannot be returned if any hygiene seals have been broken. Any return must obtain an authorisation number before being returned.