We have been running our new duty-paid shipping services for three weeks now, and it is working perfectly.
Customers in the US and the EU are seeing their orders arrive promptly and with no surprise hidden fees to pay before delivery. That for us is a huge success.
Has it all gone to plan? We'd be lying if we said there were no problems; with over 200 orders shipped out, we have only had issues with two of them.
One was to Spain, where the customs officials decided that lube was not allowed into the country - very strange. The second was one of the earliest orders, and that just needed some clarification with customs.
Lessons have been learnt, and since those initial teething troubles, it has been plain sailing.
So let me give you some statistics from the first three weeks of the delivery duty paid services:
- Average delivery time to the EU: 6 days.
- Average delivery time to the USA: 11 days.
- Problem rate: 0.4%.
- Success rate: 99.6%.
Let us tell you all about it:
Our shipping fees remain competitive, and we are rightly proud of having developed a system that works after the tariff changes. This has made things easier for not just our US customers but also for customers within the European Union, as we can ship there with VAT paid under the IOSS scheme.
Customers can see both the actual shipping costs as well as any applicable duties or taxes right on the checkout page. Transparency matters and so does service, which is why we are committed to delivering for our customers no matter where they are on the globe.
Thank you for your support and faith in our products and services. Without you, we wouldn't be here doing what we love.